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Insurance Investigators conduct investigations into insurance claims to ensure their validity.


  • examines scenes of incidents resulting in insurance claims to determine causes and effects
  • interviews witnesses and claimants to obtain details required to assess the validity of claims and identify the parties responsible for accidents, damage and loss, and prepare statements and reports.


  • requires driving
  • stressful.

To become an Insurance Investigator

  • You can work as an Insurance Investigator without formal qualifications, however, a certificate III or IV in general insurance, investigative services, public safety (fire investigation) or another related field may be useful.

    Find a Certificate in Insurance

Skills employers are looking for

  • Claims Adjustments

  • Communication Skills

  • Workers' Compensation

  • Building Relationships

  • Customer Service

  • Negotiation Skills

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