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Overview

Medical Receptionists greet patients and other clients in health facilities, such as clinics, practices, centres or surgeries, and respond to personal, telephone, and written inquiries and requests.

Day-to-day

  • greets and welcomes patients and visitors, and directs them to the appropriate person
  • arranges and records details of appointments
  • locates patient files
  • answers inquiries and provides information on the goods and services of the organisation
  • answers, connects and transfers telephone calls
  • receives and resolves complaints from clients and the public
  • receives and distributes correspondence, facsimile messages and deliveries
  • maintains the reception area
  • advises on and arranges reservations and accommodation
  • may perform other clerical tasks such as word processing, data entry, filing, mail dispatch and photocopying.

Considerations

  • stressful.

To become a Medical Receptionist

Skills employers are looking for

  • Administrative Support

  • Communication Skills

  • Typing

  • Organisational Skills

  • Computer Literacy

  • Customer Service

Careers to explore