Hotel and Motel Receptionist

Hotel or Motel Receptionists greet and check in guests, and look after their needs on arrival and during their stay in a hotel or motel.

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    Stable

    Overview

    Hotel or Motel Receptionists greet and check in guests, and look after their needs on arrival and during their stay in a hotel or motel.

    Day-to-day

    • greets and welcomes visitors, and directs them
    • arranges and records details of appointments
    • answers inquiries and provides information on the goods, services and activities of the organisation
    • answers, connects and transfers telephone calls
    • receives and resolves complaints
    • receives and distributes correspondence, facsimile messages and deliveries
    • maintains the reception area
    • advises on and arranges reservations and accommodation
    • may perform other clerical tasks such as word processing, data entry, filing, mail dispatch and photocopying.

    Considerations

    • Stressful

    To become a Hotel and Motel Receptionist

    • You can work as a Hotel or Motel Receptionist without formal qualifications, however, a Vocational Education and Training (VET) course in hospitality, management (hospitality or business) or tourism may be useful.

      Take a Certificate III in Business Administration

    Skills employers are looking for

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