Overview
Hotel or Motel Receptionists greet and check in guests, and look after their needs on arrival and during their stay in a hotel or motel.
Day-to-day
- greets and welcomes visitors, and directs them
- arranges and records details of appointments
- answers inquiries and provides information on the goods, services and activities of the organisation
- answers, connects and transfers telephone calls
- receives and resolves complaints
- receives and distributes correspondence, facsimile messages and deliveries
- maintains the reception area
- advises on and arranges reservations and accommodation
- may perform other clerical tasks such as word processing, data entry, filing, mail dispatch and photocopying.
Considerations
- Stressful
To become a Hotel and Motel Receptionist
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You can work as a Hotel or Motel Receptionist without formal qualifications, however, a Vocational Education and Training (VET) course in hospitality, management (hospitality or business) or tourism may be useful.
Skills employers are looking for
