Receptionist (General)

Receptionists (General) greet clients and visitors, and respond to personal, telephone, email and written inquiries and requests.

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Not available
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0
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    Stable

    Overview

    Receptionists (General) greet clients and visitors, and respond to personal, telephone, email and written inquiries and requests.

    Day-to-day

    • greets and welcomes visitors, and directs them to the appropriate person
    • arranges and records details of appointments
    • answers inquiries and provides information on the goods, services and activities of the organisation
    • answers, connects and transfers telephone calls
    • receives and resolves complaints from clients and the public
    • receives and distributes correspondence, facsimile messages and deliveries
    • maintains the reception area
    • advises on and arranges reservations and accommodation
    • may perform other clerical tasks such as word processing, data entry, filing, mail dispatch and photocopying.

    Considerations

    • Stressful

    To become a Receptionist (General)

    • You can work as a Receptionist (General) without formal qualifications, however, a Vocational Education and Training (VET) course in administration, secretarial or clerical studies may be useful.

      Take a Certificate III in Business Administration

    Skills employers are looking for

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