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Receptionists (General) greet clients and visitors, and respond to personal, telephone, email and written inquiries and requests.


  • greets and welcomes visitors, and directs them to the appropriate person
  • arranges and records details of appointments
  • answers inquiries and provides information on the goods, services and activities of the organisation
  • answers, connects and transfers telephone calls
  • receives and resolves complaints from clients and the public
  • receives and distributes correspondence, facsimile messages and deliveries
  • maintains the reception area
  • advises on and arranges reservations and accommodation
  • may perform other clerical tasks such as word processing, data entry, filing, mail dispatch and photocopying.


  • stressful.

To become a Receptionist (General)

  • You can work as a Receptionist (General) without formal qualifications, however, a Vocational Education and Training (VET) course in administration, secretarial or clerical studies may be useful.

    Take a Certificate III in Business Administration

Skills employers are looking for

  • Administrative Support

  • Communication Skills

  • Customer Service

  • Microsoft Office

  • Organisational Skills

  • Data Entry

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