Overview
Receptionists receive and welcome visitors, patients, guests and clients, and respond to inquiries and requests.
Day-to-day
- greeting and welcoming visitors, and directing them to the appropriate person
- arranging and recording details of appointments
- answering inquiries and providing information on the goods, services and activities of the organisation
- answering, connecting and transferring telephone calls
- receiving and resolving complaints from clients and the public
- receiving and distributing correspondence, facsimile messages and deliveries
- maintaining the reception area
- advising on and arranging reservations and accommodation
- may perform other clerical tasks such as word processing, data entry, filing, mail despatch and photocopying.
Considerations
- Stressful
To become a Receptionist
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You can work as a Receptionist without formal qualifications, however, a Vocational Education and Training (VET) course in administration, secretarial or clerical studies may be useful.
Skills employers are looking for
