Receptionist with patient at reception desk paying for dental treatment with credit card

Receptionist

Receptionists receive and welcome visitors, patients, guests and clients, and respond to inquiries and requests.

Overview

Receptionists receive and welcome visitors, patients, guests and clients, and respond to inquiries and requests.

Day-to-day

  • greeting and welcoming visitors, and directing them to the appropriate person
  • arranging and recording details of appointments
  • answering inquiries and providing information on the goods, services and activities of the organisation
  • answering, connecting and transferring telephone calls
  • receiving and resolving complaints from clients and the public
  • receiving and distributing correspondence, facsimile messages and deliveries
  • maintaining the reception area
  • advising on and arranging reservations and accommodation
  • may perform other clerical tasks such as word processing, data entry, filing, mail despatch and photocopying.

Considerations

  • stressful.

Occupation snapshot
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$982 / week
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Moderate
Apprenticeships may be available

To become a Receptionist

  • You can work as a Receptionist without formal qualifications, however, a Vocational Education and Training (VET) course in administration, secretarial or clerical studies may be useful.

    Take a Diploma of Business Administration

Skills

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