Receptionist

Overview

Receptionists receive and welcome visitors, patients, guests and clients, and respond to inquiries and requests.

greeting and welcoming visitors, and directing them to the appropriate person
arranging and recording details of appointments
answering inquiries and providing information on the goods, services and activities of the organisation
answering, connecting and transferring telephone calls
receiving and resolving complaints from clients and the public
receiving and distributing correspondence, facsimile messages and deliveries
maintaining the reception area
advising on and arranging reservations and accommodation
may perform other clerical tasks such as word processing, data entry, filing, mail despatch and photocopying.

You can work as a Receptionist without formal qualifications, however, a Vocational Education and Training (VET) course in administration, secretarial or clerical studies may be useful.
Take a Diploma of Business Administration