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Other ICT Support Technicians includes jobs like Applications Packager, Computer Systems Technician, and Telecommunications Computer Systems Technician.


  • determines software and hardware requirements to provide solutions to problems
  • responds to queries on software and hardware problems
  • installs and downloads appropriate software
  • adapts existing programs to meet users' requirements
  • ensures efficient use of applications and equipment
  • implements computer networks, designs and maintains websites
  • repairs and replaces peripheral equipment such as terminals, printer and modems
  • may work in a call centre.


  • stressful.

To become an Other ICT Support Technician

  • You need extensive experience, or a formal qualification in information, digital media and technology to work as an Other ICT Support Technician. Vocational Education and Training (VET) and university are both common study pathways.

    Find a Certificate in Information Technology

    Take a Diploma of Information Technology

  • Interested in developing your digital skills? Try one of 2000 free online courses at

    SkillFinder is a project funded by the Australian Government, through the Digital Skills Platform Program.

Skills employers are looking for

  • Communication Skills

  • Cash Handling

  • Technical Support

  • Customer Service

  • Merchandising

  • Troubleshooting

Careers to explore