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ICT Customer Support Officers provide support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. They may work in call centres.


  • determines software and hardware requirements to provide solutions to problems
  • responds to queries on software and hardware problems
  • installs and downloads appropriate software
  • adapts existing programs to meet users' requirements
  • ensures efficient use of applications and equipment
  • implements computer networks, designs and maintains websites
  • repairs/replaces peripheral equipment such as terminals, printer and modems
  • may work in call centre
  • computer systems technicians assemble, install, maintain and repair computer hardware, software and related equipment.


  • stressful.

To become an ICT Customer Support Officer

  • You need extensive experience, or a formal qualification in information technology or digital media to work as an ICT Customer Support Officer. Vocational Education and Training (VET) and university are both common study pathways.

    Find a Certificate in Information Technology

    Take a Diploma of Information Technology

  • Interested in developing your digital skills? Try one of 2000 free online courses at

    SkillFinder is a project funded by the Australian Government, through the Digital Skills Platform Program.

Skills employers are looking for

  • Communication Skills

  • Technical Support

  • Troubleshooting

  • Customer Service

  • Microsoft Active Directory

  • It Support

Careers to explore