ICT Customer Support Officers provide support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. They may work in call centres.
You need extensive experience, or a formal qualification in information technology or digital media to work as an ICT Customer Support Officer. Vocational Education and Training (VET) and university are both common study pathways.
Interested in developing your digital skills? Try one of 2000 free online courses at SkillFinder.com.au
SkillFinder is a project funded by the Australian Government, through the Digital Skills Platform Program.
Top skills requested in job advertisements for this occupation.
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