Overview
ICT Support Technicians provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.
Day-to-day
- determining software and hardware requirements to provide solutions to problems
- responding to inquiries about software and hardware problems
- adapting existing programs to meet users' requirements
- installing and downloading appropriate software
- ensuring efficient use of applications and equipment
- implementing computer networks
- designing and maintaining web sites
- repairing and replacing peripheral equipment such as terminals, printers and modems
- may work in a call centre.
Considerations
- Stressful
To become an ICT Support Technician
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You can work as an ICT Support Technician without formal qualifications if you are able to demonstrate your technical competency to employers. A university or Vocational Education and Training (VET) qualification in information technology might be helpful.
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Interested in developing your digital skills? Try one of 2000 free online courses at SkillFinder.com.au(External website, Opens in new window)
SkillFinder is a project funded by the Australian Government, through the Digital Skills Platform Program.
Skills employers are looking for
