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Overview

Hospitality, Retail and Service Managers (not covered elsewhere) includes jobs like Abattoir Manager, Laundrette Owner, Marina Manager, Nursing Agency Manager, Taxi Proprietor, and Weight Loss Centre Manager.

Day-to-day

  • plans, directs and co-ordinates the organisation, it's administration and the operation of the establishment
  • controls selection, training and supervision of staff
  • formulates and implements purchasing and marketing policies, and sets prices
  • promotes and advertises the establishment's goods and services
  • determines product mix, stock levels and service standards
  • sells goods and services to guests or customers and advises them on product or service use
  • maintains records of stock levels and financial transactions
  • maintains standards required by hygiene, safety and other relevant regulations
  • maintains standards of staff performance and goods or services to guests or customers
  • plans budgets and authorises expenditure
  • handles guest or customer complaints
  • plans and implements after-sales services to follow up guest or customer satisfaction, ensure performance of goods or services purchased, and modify and improve goods or services provided
  • liaises with other organisational units, service agents and guests or customers to identify and respond to guest or customer expectations.

Considerations

  • stressful.

To become a Hospitality, Retail and Service Manager (not covered elsewhere)

Skills employers are looking for

  • Communication Skills

  • Leadership

  • Budgeting

  • Customer Service

  • Merchandising

  • Sales Goals

Careers to explore