Customer Service Manager

Customer Service Managers plan, administer and review customer services and after-sales services, and maintain sound customer relations.

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    Overview

    Customer Service Managers plan, administer and review customer services and after-sales services, and maintain sound customer relations.

    Day-to-day

    • plans and implements after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify or improve services provided
    • liaises with other organisational units, service agents and customers to identify and respond to customer expectations
    • may work in a call centre.

    To become a Customer Service Manager

    Skills employers are looking for

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