Overview
Customer Service Managers plan, administer and review customer services and after-sales services, and maintain sound customer relations.
Day-to-day
- plans and implements after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify or improve services provided
- liaises with other organisational units, service agents and customers to identify and respond to customer expectations
- may work in a call centre.
To become a Customer Service Manager
-
You usually need customer service experience to work as a Customer Service Manager. Formal qualifications might be useful but aren't essential. Vocational Education and Training (VET) and university are both common study pathways.
-
Interested in developing your digital skills? Try one of 2000 free online courses at SkillFinder.com.au(External website, Opens in new window)
SkillFinder is a project funded by the Australian Government, through the Digital Skills Platform Program.
Skills employers are looking for
