Call or Contact Centre and Customer Service Managers organise and control the operations of call or contact centres, review customer services, and maintain sound customer relations.
You usually need call centre or customer service experience to work as a Call, Contact Centre or Customer Service Manager. Formal qualifications might be useful but aren't essential. Vocational Education and Training (VET) and university are both common study pathways.
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SkillFinder is a project funded by the Australian Government, through the Digital Skills Platform Program.