Call, Contact Centre & Customer Service Manager

Call or Contact Centre and Customer Service Managers organise and control the operations of call or contact centres, review customer services, and maintain sound customer relations.

info-icon
$1756 per week
info-icon
0
in
    info-icon
    Decline

    Overview

    Call or Contact Centre and Customer Service Managers organise and control the operations of call or contact centres, review customer services, and maintain sound customer relations.

    Day-to-day

    • developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
    • ensuring operational efficiency within a call centre
    • providing direction and feedback to team members and assisting with recruitment
    • managing, motivating and developing staff providing customer services
    • planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
    • liaising with other organisational units, service agents and customers to identify and respond to customer expectations
    • may work in a call centre.

    To become a Call, Contact Centre & Customer Service Manager

    Skills employers are looking for

    info-icon